Privacy Statement

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At The Health Plan, we are committed to safeguarding the privacy and security of your protected health information. “Protected Health Information” includes your individually identifiable information that relates to your past, present, or future health treatment or payment for health care services. As part of this commitment, we have developed a Notice of Privacy Practices that describes how medical information about you may be used and disclosed and how you can get access to this information. It also includes a description of your rights under the Health Insurance Portability and Accountability Act (HIPAA). You may request a written copy of our notice by contacting us at the Customer Service Line at 1.877.847.7919 (TTY: 711).

The terms of the Notice of Privacy Practices apply to The Health Plan and all subsidiary organizations which include The Health Plan of West Virginia, Inc., THP Insurance Company and Hometown HHP Services Corporation.

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The Health Plan/THP Insurance Company's Affirmative Statement Regarding Incentives:

The Health Plan/THP Insurance Company bases its decision making for coverage of health care services on medical appropriateness utilizing recognized criteria. Incentives are not offered to providers or The Health Plan employees involved in the review process for issuing nonauthorization. Also, no incentives are given that foster inappropriate restrictions of health care services or underutilization by provider, nor does THP Insurance Company condone underutilization, nor inappropriate restrictions on health care services.

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The Health Plan Website Privacy Policy